Why is the Exness verification not working?

Exness

Review: “I sent the documents for verification 3 times, each time they were rejected. I take the photo as per the instructions, but they still don’t accept it.”
Exness’s response: “Make sure that the document is not expired, all four corners are visible in the photo, the image is clear and without glare. Check if the information in the document matches the information provided during registration.”

Verification System Requirements

Exness verification system operates through the Personal Area portal with specific technical parameters required for successful document processing. Pakistani traders must ensure their devices meet minimum system specifications for proper verification functionality. The portal requires stable internet connectivity with minimum 1Mbps upload speed. Browser settings affect verification portal performance and document upload capability.

Document Upload Specifications

Document submissions require specific parameters ensuring successful processing. Image files must maintain 300 DPI resolution minimum for text clarity. File sizes range between 0.5MB and 5MB per document. Color scans provide optimal processing results compared to black and white copies. Document edges require full visibility within image frame.

Required Document Standards

  • Valid passport or national ID card
  • Utility bill dated within 3 months
  • Bank statement showing full name
  • Clear photograph against white background
  • Documents showing complete information

Technical Requirements

Document uploads require specific technical parameters ensuring successful processing. System specifications determine verification portal accessibility and functionality.

Technical AspectRequirement
Image FormatJPG, PNG, PDF
File Size0.5-5MB
ResolutionMin 300 DPI
ConnectionStable internet

Verification Status Monitoring

Personal Area displays current verification status and requirements. Processing times vary based on document quality and submission time. Support team monitors verification progress through dedicated systems. Status updates transmit through email notifications.

Status Categories

  • Pending Review
  • Additional Documents Required
  • Verification Complete
  • Verification Failed

Document Preparation Steps

Documentation must meet specific clarity and format standards. Personal information requires clear visibility without alterations. Address documents need recent dates showing full details. Bank statements must display complete account information.

Alternative Verification Methods

Support team provides alternative submission methods when portal issues occur. Email submission serves as backup verification channel. Mobile app verification offers additional submission options. Local verification centers operate in major Pakistani cities.

Verification Time Frames

Standard verification processes within 24 hours. Additional documentation requests extend processing time. Peak periods may increase verification duration. Urgent verification requests receive priority processing.